Terms of Service

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to form a binding contract. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization, and “you” refers to that organization.

These Terms incorporate our Privacy Policy and, where applicable, our Data Processing Addendum (DPA). Additional terms may apply to specific features and, if they conflict with these Terms, the additional terms control for that feature.

DiMi lets you build AI assistants grounded in your own documents, knowledge, databases, and APIs. Assistant answers are generated by AI, may be incomplete or inaccurate, and are provided to help — not to replace — professional judgment. We may add, change, or remove features over time.

You are responsible for the accuracy of your registration details, for keeping your credentials secure, and for all activity that occurs under your account and by users in your organization. Notify us promptly of any unauthorized use or suspected breach of security. We are not liable for losses arising from your failure to safeguard credentials.

You agree not to, and not to permit others to:

• Use the Service to violate any law or regulation, or to infringe intellectual property, privacy, or other rights;
• Upload or process content you do not have the right to use, or that is unlawful, harmful, or malicious;
• Send spam, or use the Service for unsolicited or deceptive communications;
• Attempt to gain unauthorized access to the Service, other accounts, or connected systems;
• Probe, scan, disrupt, overload, or circumvent security, rate limits, or plan restrictions;
• Reverse-engineer, decompile, or copy the Service except where such restriction is prohibited by law;
• Use the Service to develop a competing product, or to generate content that is illegal, harassing, or that facilitates harm;
• Misrepresent AI-generated output as human-generated where doing so is deceptive or unlawful.

We may investigate suspected violations and suspend or terminate access to protect the Service, our users, or third parties.

As between you and us, you retain all rights in the content you upload, ingest, or connect, and in the data returned by your connected sources (“Customer Content”). You grant us a limited, worldwide, non-exclusive license to host, process, and transmit Customer Content solely to provide and support the Service, and to comply with law.

You are responsible for your Customer Content and connected sources, including having all rights, permissions, and lawful bases needed to use them with the Service. You authorize your assistants to run the read-only queries and API calls you configure, and you are responsible for ensuring those connections expose only data you intend to make available.

We enforce read-only access, encryption of credentials, tenant isolation, and audit logging, but you remain the controller of the data you connect. We do not use Customer Content to train foundation models.

Where Customer Content includes personal data, you act as the controller (or processor for your own customers) and we act as your processor. You are responsible for providing any required privacy notices, obtaining any necessary consents, and having a lawful basis for the processing you instruct.

Our processing of personal data on your behalf is governed by our DPA, which is available on request and, once accepted, forms part of these Terms. Our own handling of personal data as a controller is described in our Privacy Policy.

The Service uses AI to generate answers. Output may be inaccurate, incomplete, or otherwise unsuitable, and identical prompts may produce different results. You are responsible for reviewing output before relying on it and for any decisions you make based on it. Output is not professional, legal, financial, or medical advice.

As between you and us, and to the extent permitted by law, you own the output generated for you from your Customer Content, subject to the rights of third parties and the terms of underlying model providers. You are responsible for ensuring your use of output complies with applicable law.

• Paid plans are billed in advance on a recurring basis (for example monthly or annually) and renew automatically until cancelled.
• You authorize us and our payment processor to charge your payment method for all applicable fees.
• Usage above plan limits may be metered, rate-limited, or require an upgrade.
• You can upgrade, downgrade, or cancel at any time; changes take effect according to your billing cycle, and cancellation stops future renewals.
• Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our net income.
• Except where required by law or expressly stated, fees are non-refundable and there are no refunds for partial periods.
• We may change prices or plan features; we will give reasonable advance notice, and changes apply from your next billing cycle.

We may offer free plans, trials, or beta features. These are provided “as is”, may have reduced functionality or limits, and may be changed or discontinued at any time. Beta features may be unstable and are not recommended for production-critical use.

The Service, including its software, models we provide, design, and trademarks, is owned by us or our licensors and is protected by intellectual-property laws. Except for the rights expressly granted here, we reserve all rights. You may not use our name or marks without our prior written permission.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

The Service integrates with third-party services, including model providers and the data sources and APIs you connect. We are not responsible for third-party services or their content, and your use of them may be subject to their own terms and privacy practices. Your connection of a third-party source is your representation that you are permitted to do so.

Each party may receive non-public information of the other. The receiving party will use such information only to perform under these Terms and will protect it with reasonable care. This does not apply to information that is public, independently developed, or lawfully obtained without a duty of confidentiality, or to disclosures required by law.

You represent that you have the rights and authority to enter into these Terms and to provide your Customer Content and connected sources.

Except as expressly stated, and to the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted or error-free. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service, even if advised of the possibility.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amounts you paid to us for the Service in the twelve months before the event giving rise to the liability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for consumers' non-excludable statutory rights.

You will defend, indemnify, and hold us and our affiliates harmless from and against any claims, damages, liabilities, and reasonable costs (including legal fees) arising out of your Customer Content, your connected data sources, your use of the Service, or your breach of these Terms or of applicable law, except to the extent the claim results from our own breach or negligence.

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay, create risk or legal exposure, or as needed to comply with law, giving notice where reasonable.

On termination, your right to use the Service ends. We will make Customer Content available for export for a limited period afterward, following which we may delete it in accordance with our Privacy Policy and standard backup cycles. Provisions that by their nature should survive termination will survive.

We may modify the Service and these Terms from time to time. For material changes to the Terms, we will provide notice through the Service or by email and update the “Last updated” date. Changes take effect when posted or on the date stated, and your continued use of the Service after that constitutes acceptance. If you do not agree, stop using the Service.

These Terms are governed by the laws of the jurisdiction in which DiMi's operating entity is established, without regard to its conflict-of-laws rules, and the courts of that jurisdiction will have exclusive jurisdiction — except that this does not deprive you of the protection of mandatory consumer-protection laws of your country of residence, whose courts may also have jurisdiction where the law so requires.

Before bringing a claim, the parties agree to try in good faith to resolve the dispute informally by contacting legal@askdimi.com. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

You must comply with all applicable export-control and sanctions laws. You represent that you are not located in, and will not use the Service in or for the benefit of, any country or party subject to comprehensive government sanctions or embargoes, and that you are not on any restricted-party list.

Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, outages, network or infrastructure failures, labor disputes, or governmental actions.

• Entire agreement: these Terms, the Privacy Policy, and any DPA or order form are the entire agreement between us on their subject matter.
• Severability: if any provision is unenforceable, the rest remains in effect and the provision is modified to the minimum extent necessary.
• No waiver: failure to enforce a provision is not a waiver of it.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Notices: we may provide notices through the Service or to your account email; notices to us go to legal@askdimi.com.
• No agency: these Terms do not create any partnership, agency, or employment relationship.

Questions about these Terms? Email legal@askdimi.com.