DiMi
Features

Everything you need to ship a bot that actually answers.

Retrieval, live data, deployment, and analytics in one platform — with security engineered in, not bolted on.

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Grounded answers

Retrieval that finds the right passage.

A hybrid retriever fuses semantic vector search with keyword search, so exact terms — SKUs, order numbers, error codes — surface alongside conceptually similar content. Every answer cites the source it used.

Support Assistant · Playground
Where is order #48213?
get_order_status · live SQL
Order #48213 shipped yesterday via DHL and is due tomorrow before 6 pm. Tracking: DH-99821-EU [1]
[1] shipping-policy.pdf

Knowledge & retrieval

  • Ingest PDFs, Word, CSV, Markdown, HTML, and web pages.
  • Hybrid retrieval — dense vectors + keyword search, fused for accuracy.
  • Answers cite their sources so every claim is traceable.
  • Semantic answer cache cuts cost and latency on repeat questions.

Live data

  • Read-only SQL across Postgres, MySQL, SQL Server, CockroachDB, Redshift.
  • REST API endpoints — synced into knowledge or called live as tools.
  • Parameterized saved queries with read-only enforcement + audit log.
  • Optional, guarded text-to-SQL when you want the model to write queries.

Deploy anywhere

  • One-line website widget and a hosted chat page.
  • REST API with publishable + secret keys for server-to-server.
  • Slack and WhatsApp channels, plus human handoff.
  • White-label branding — your colors, your logo, no watermark.

Measure & improve

  • Deflection rate, CSAT (👍/👎), and per-channel breakdowns.
  • Knowledge gaps: unanswered questions clustered and fixable in a click.
  • Answer evals — score quality with an AI judge and catch regressions.
  • Full conversation transcripts with visitor context.
Analytics · Support Assistant
82%
Deflection
94%
CSAT
1.2k
Cached
ConversationsLast 7 days
Close the loop

Improve with every conversation.

See what's working, find the gaps, and prove quality doesn't regress when you change a prompt or add a source — with built-in answer evals scored by an AI judge.

See plans

Put your data to work — in minutes.

Start free, no credit card required. Add live data when you're ready.

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